Frequently Asked Questions

Everything you need to know about bringing Marbily luxury into your home.

What materials are used in Marbily products?

We specialize in high-grade natural marble, premium ceramics, and sustainably sourced wood. Each piece is hand-selected to ensure unique veining and long-lasting durability for your home.

How do you ensure fragile items are shipped safely?

We use custom-engineered reinforced packaging and shock-absorbent materials specifically designed for heavy and delicate home decor to ensure your order arrives in pristine condition.

What is your return policy for home decor?

We offer a 30-day return policy on all standard items. If you are not completely satisfied with your purchase, please ensure the item is in its original packaging and contact our support team to initiate a return.

Do you offer international shipping?

Yes, Marbily ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated automatically at checkout.

How should I care for my marble surfaces?

To maintain the luster of your marble, we recommend cleaning with a soft, damp cloth and a pH-neutral cleaner. Avoid acidic substances like lemon juice or vinegar, which can etch the natural stone.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.